You got questions, we got answers
Everything you need to know before your dog's first walk with The Helper.
| Size | Chest | Waist | Weight |
|---|---|---|---|
| S | 12" – 26" | 12" – 24" | 6.6–33 lbs |
| M | 24" – 33" | 19" – 31" | 33–66 lbs |
| L | 31" – 46" | 27" – 37" | 66–132 lbs |
We're so confident in The Helper that every order comes with a full 30-day money-back guarantee. Take it for walks. Try it on the stairs. Let your dog wear it every day for a month. If you don't see a real difference — or if it's just not the right fit — we'll refund every cent.
Just send us an email and we'll refund every cent — simple as that.
Absolutely. The two pieces work together as a full-body system, but each can be used independently depending on where your dog needs support.
Many owners start with the rear piece alone for hip and hindquarter weakness, then add the front when needed.
Start slow. Let your dog sniff and investigate the harness before putting it on.
Put it on for just a few minutes at first indoors with lots of calm praise and a treat reward.
Most dogs associate it with going outside very quickly — and once they feel the support it provides, many actually get excited when they see it come out.
We'll make it right. Contact us within 30 days of delivery and we'll exchange it for the correct size or issue a full refund — whichever you prefer.
No return shipping hassle, no interrogation. Your dog's comfort is the only thing that matters.
Most dogs adjust within 2-3 uses.
Start by letting them sniff it before putting it on, reward with treats, and keep the first session short.
By the end of the first week most dogs associate it with going outside and get excited when they see it.
Yes — that's exactly what the shoulder strap is designed for.
It distributes your dog's weight across your shoulder so you can support even a 50kg dog without straining your back or arms.
Yes and many of our customers use it during rehabilitation after TPLO, hip replacement, and spinal surgery.
Always follow your vet's specific guidance on activity levels during recovery — but the harness is designed to support exactly this kind of assisted movement.
We recommend using it for walks, outings, and assisted movement rather than leaving it on around the clock.
Give your dog harness-free rest time at home so their skin can breathe and stay comfortable long term.
Always size up. Both the front and rear harness pieces are independently adjustable so a slightly larger size gives you room to dial in the perfect fit.
A size too small cannot be adjusted.
Yes — we ship worldwide. Standard international shipping takes 6-13 business days. You'll receive a tracking number as soon as your order dispatches.
Still not sure?
Email us at support@oldfriendpet.com and we'll help you find the right fit for your dog personally.
We're dog people — no question is too small. 🐾